Chicago, IL April 03, 2019 – ComplianceXL has entered into a strategical partnership with the leading global risk management solutions provider to help them with a team of dedicated technical support.
The client is a world leader in technology-enabled global risk management solutions for product development, compliance, safety, regulatory, and market access. Their major customer base includes retailers, distributors, brands, manufacturers, and suppliers of products to the global market.
Under the terms of the three-year agreement, ComplianceXL will provide dedicated technical support engineers to answer customer queries and provide clarifications on regulatory compliance. These engineers will capitalize on the thought leadership of ComplianceXL and provide their customers with the most appropriate details to meet global compliance regulations.
ComplianceXL will analyse the performance periodically with monthly reports and provide process improvements and will absorb up to 30% volume spikes as necessary.
ComplianceXL will manage the administration and infrastructure while the client will provide required training on a timely basis and continuously monitor the performance of the support engineers. The engineers hired for this role are multi-skilled with sufficient prior experience in Chemical, Biology and Natural sciences domains. The engineers provide support across time zones covering Asia, Europe, and US regions.
“We look forward to providing the client with greater flexibility of support in its global operations, unlock the capability in innovative customer engagement and help evolve its application technical support practices by leveraging the potential of big data analytics.”, says CK Bharathan, Head of Compliance Solutions, ComplianceXL.
ComplianceXL is the Compliance Solutions Division of Enventure, a leader in the compliance business since 2003. ComplianceXL is a one-stop solution for all supply chain compliance requirements, ranging from consulting and training to collecting compliance certifications and documentation from suppliers. By implementing a transparent and well-structured compliance program, ComplianceXL enables clients to follow an integrated process, to meet their compliance obligations. Beyond an initial implementation, ComplianceXL also provides ongoing support to maintain compliance to regulations such as RoHS, REACH, CA Prop65, Conflict Minerals, ELV, GHS/OSHA and several other global legislations.